Privacy and Security

Value Flowers takes online security very seriously. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and are registered secure site under the www.thawte.com programme.

Shopping online with Value Flowers is a safe and secure way of placing your order.

All information submitted within the order process is encrypted to ensure your personal and sensitive information is kept secure. You can tell when a page is secure when 'https' appears in front of 'www.valuflora.net' in your browser's address window also a small padlock will be displayed at the bottom or top of your browser window. You can verify the validity of our security license by clicking on the padlock.

We are committed to protecting your privacy and will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date.

How do we protect your information?
We use a server certificate (also known as a digital certificate) and secure sockets layer (SSL) to encrypt data transmissions.
The security measures described above ensure that all reasonable steps are taken to protect your personal information. 

Privacy
Value Flowers is committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Value Flowers collects information from you, to where information is disclosed and what your rights are.

You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Value Flowers you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?
We use the information that we collect about you to process orders and manage your account. We also use this information to monitor customer traffic patterns and site usage to help develop our customers web experience, and to notify you about enhancements to our services, including special offers and changes to the web site.

If you have given us permission to send you information about our products and services by e-mail, you agree that by doing so Value Flowers are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.

Who does Value Flowers disclose the information it collects to?
We use information about you only for the purpose of the provision of a website shopping facility.

Keeping in touch with you We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by emailing to the Group Data Protection Manager at our Head Office by emailing our Customer Services, quoting Security and Privacy Enquiry.

What about cookies?
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC.

In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version. This may involve the use of a cookie that will not expire at the end of your browsing session.

Your rights under the Data Protection Act 1998 You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee to the Group Data Protection Manager at our Head Office via email info@valueflowers.net , quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact customer services  via email, quoting Security and Privacy Enquiry.

Value Flowers is commitment to Customer service. Value Flowers operates to a high level of commercial standards which are
designed to protect your privacy, ensure payments are secure and that the highest standard of customer service is met.